Key points

These Terms are a binding agreement. This summary helps you read them; it does not replace them.

• PawFred registers and verifies. Your property decides. We process animal registrations and resident declarations, and we verify animal documentation against your property’s animal policy. We are not your landlord, your HOA, a government agency, a veterinarian or an emergency service. Every final decision, including approvals and accommodations, belongs to your property manager.
• Your declarations are yours. Every household declares, with or without an animal. One declaration covers the whole residence and is signed by one adult for everyone in it. You are responsible for what you declare. False declarations can have consequences under your lease and under law.
• Three levels of information. Every animal record is labeled as Self-Reported (you told us), PawFred-Verified (we checked it against a source document and your property’s policy) or PawFred-Issued (we created it). Each level means something different.
• Know which kind of PawFred document you have. A Verified Digital Copy shows we checked your original but does not replace it, so keep your originals. Where an issuing authority has authorized us by agreement, we issue Authorized Digital Documents that carry the validity of the original, within the limits stated on them.
• Assistance animals are not pets. Assistance animal declarations are processed and verified for free, and no automated system ever denies one.
• No refunds based on outcomes. Verification runs for a full 12 months from the day we receive your documents. We do not refund fees if verification is unsuccessful, if your property declines an animal, or if you move out. Features not tied to your community keep working for the rest of your paid term.
• Perks vary by location, and information is provided as is. Offers depend on where your household is and may not exist elsewhere. We do not guarantee the accuracy of information in PawFred, including information that comes from third parties.
• SOS helps you reach people faster. It is not 911. In an emergency, call 911, animal control or an emergency vet first.
• We aim to feature only what we would use ourselves. Partners, members and our team can suggest offers, and we aim to feature the ones we would choose for our own pets. Featuring a partner is not a guarantee of its quality or safety.
• Disputes go to individual arbitration. This means you and PawFred give up the right to a jury trial and to take part in a class action. You may still use small claims court, and you have 30 days to opt out of arbitration. Nothing here limits your right to file a fair housing complaint with any government agency.

1. About these Terms

1.1 Who we are. PAWFRED Inc., a Delaware corporation (“PawFred,” “we,” “us”), provides the PawFred app, website, NFC tags, dashboards and related services (the “Services”). Some materials may still show our former brand, Woof.

1.2 Agreement. By creating an account, scanning or activating a PawFred tag, submitting a declaration, or otherwise using the Services, you agree to these Terms and to our Privacy Policy (pawfred.com/privacy-policy), which is part of these Terms. If you do not agree, do not use the Services.

1.3 How these Terms fit with your community’s rules. PawFred works with properties, associations, hotels and public agencies (“Partner Communities”). Your lease, association rules, guest agreement or local ordinance set the animal rules that apply to you. PawFred helps administer those rules; it does not create your housing relationship or change it. If these Terms and your community’s rules conflict about an animal rule, your community’s rules control. If they conflict about how you use the Services, these Terms control.

1.4 Role-specific terms. Partner Communities and Community Partners also sign separate agreements with us. For them, those agreements control if they conflict with these Terms.

1.5 Changes. We may update these Terms. If a change is material, we will tell you in the app or by email at least 30 days before it takes effect, unless a change is required sooner by law or to address a safety risk. Continuing to use the Services after the effective date means you accept the update. Changes never apply to a dispute we already know about.

1.6 Electronic communications and notices. You agree to receive these Terms, the Privacy Policy, Declarations, verification results, billing and renewal disclosures, change notices and other communications about the Services electronically, in the app, by email or through your Partner Community. Electronic communications satisfy any legal requirement that a communication be in writing, and your electronic signature has the same effect as a handwritten one. Keep your email address current; a notice is given when we send it to the address on your account or post it in the app. You may ask for a paper copy of any notice at hello@pawfred.com, and you may withdraw consent to electronic communications by closing your account.

2. Definitions

3. Eligibility, accounts and households

3.1 Eligibility. You must be at least 18 years old to create an account. Some features, such as registration, verification and The Mural, are available only to Members linked to a Partner Community. Your Partner Community may confirm that you live or are staying there.

3.2 One account, accurate details. You must give accurate information and keep it current, including your contact details, emergency contacts and animal records. Your account is for you alone: one account per person, and you may not share your login or let anyone else use it. Keep your login credentials confidential. Tell us at developer@pawfred.com as soon as you suspect your credentials have been lost or stolen, or that someone has used your account without permission. You are responsible for activity on your account, including activity by anyone you allow to use it, until you tell us.

3.3 Household members. One adult signs the Household’s Declaration for the whole residence (Section 5.4). That adult may invite other adults in the Household, and each adult has their own login. Household members can see the Household’s animal profiles and shared declarations, but not another member’s private messages or assistance animal file unless that member shares it.

3.4 Children. Children may not hold accounts. Do not post photos or information about children on The Mural or other community features.

3.5 Moving or leaving a community. When you move out, your lease or stay ends, your property manager declines an Animal, or your Partner Community ends its agreement with us, the features linked to that community end, such as registration and verification with that community, its dashboard, The Mural and its Community Channel. Features not tied to that community, such as SOS and community alerts, the animal emergency tool and your tag’s lost-and-found profile, keep working for the rest of any paid PawFred Animal Community Registration term. None of these events entitles you to a refund (Section 13.6). You keep your PawFred account and your animals’ basic profiles unless you delete them. Your former community keeps its records as described in our Privacy Policy.

3.6 Accessibility and other ways to register. Our registration flow is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA. If you cannot use the app or website, ask your property manager for help or for another way to register. You never need to use PawFred to request an assistance animal accommodation (Section 8).

4. The PawFred Services

4.1 What we provide. Depending on your Partner Community and plan, the Services may include:

• Animal registration: every Household declares, with or without an Animal, and we process resident declarations and animal registrations, including animal profiles and a PawFred NFC tag for each registered animal.
• Animal verification: we verify vaccination records, licenses, insurance and other animal documentation against your property’s animal policy, and we administer assistance animal requests.
• Safety tools: the animal emergency tool, SOS and community alerts, lost-and-found, and the public tag profile a finder sees when scanning a tag.
• Community features: The Mural (Community Asks), the private Community Channel for reporting animal issues (Section 11.5), and other neighbor-to-neighbor tools.
• Community Partners and Experiences: offers and experiences from businesses we curate, which vary by location (Section 12.8).

4.2 What we are not. PawFred is a technology and administration service. We are not a landlord, association, housing provider, insurer, veterinarian, law firm or government agency. We do not give legal, medical or veterinary advice. We do not own, control or supervise any Animal.

4.3 Property managers make final decisions. Your Partner Community sets its animal policy. PawFred may draft that policy and administer it on the community’s behalf, but the community adopts it and remains responsible for it. Final decisions always belong to your property manager, including whether an animal is approved and any decision about leases, fees, violations or accommodations. In short: PawFred registers and verifies; your property decides. PawFred provides verification results and recommendations, never the final decision.

4.4 NFC tags. Tags are battery-free and look the same for every Animal; a tag never shows whether an Animal is a Pet or an Assistance Animal. We issue a tag only for an Animal registered through PawFred’s verification flow. A tag is not an approval, and a missing tag does not mean an Animal is unregistered. Tags remain linked to the animal they were issued for. Do not resell, transfer or attach a tag to a different animal. Report a lost tag promptly so we can deactivate it. Replacement terms are shown in the app.

4.5 Changes to the Services. We may add, change or retire features. If we remove a paid feature you have already paid for, we will offer a pro-rated refund or equivalent credit.

4.6 Mobile apps, carriers and app stores. Your mobile carrier’s normal messaging, data and other charges apply to your use of the Services, including alerts and push notifications. Not every feature works with every carrier, device or location. Where you download our app from an app store, that store’s terms also apply to you and you agree to follow them.

4.7 Apple App Store. This Section applies if you downloaded the PawFred app from Apple’s App Store. These Terms are between you and PawFred only; Apple is not a party and is not responsible for the app or its content. Your license to the app is non-transferable and limited to Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that Family Sharing and volume purchasing apply where available. Apple has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may tell Apple and Apple will refund the purchase price, if any; to the maximum extent the law allows, Apple has no other warranty obligation. Apple is not responsible for addressing any claim about the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws, nor for investigating or defending any third-party claim that the app infringes intellectual property rights. You confirm that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

5. Resident declarations

5.1 Every Household declares. Every Household in a Partner Community submits a Declaration, with or without an Animal. One Declaration covers the whole residence under its lease, title or stay.

5.2 Types of Declaration.

5.3 Pets and Assistance Animals in one residence. A residence with both declares as a pet residence first, then adds the Assistance Animal in the same Declaration. The Assistance Animal is still processed and verified for free and never counts as a Pet for pricing or pet limits.

5.4 One signer, complete registration. One adult signs the Declaration in the registration flow for the whole residence. By signing, that adult confirms that they are authorized to sign for everyone in the residence, that the Declaration is true and complete to the best of their knowledge, and that the other occupants know their information is shared with PawFred and the Partner Community. A Declaration is processed only once registration is complete: every Animal is added, the Declaration is signed and, for Pets, payment is made in the flow. A Declaration is your statement, not PawFred’s. We record the date, time and account that submitted it, and your electronic signature has the same effect as a handwritten one.

5.5 Document requests. Answer each request for documents within 7 days. For an Assistance Animal, you may ask for more time, and we will allow a reasonable extension. If you do not answer, the item stays unverified and we refer it to your property manager.

5.6 Keeping Declarations current. Update your Declaration within 10 days of any change, such as a new Animal, an Animal leaving, a change of ownership, or a No-Animal Household acquiring an Animal. Declare again at each lease renewal. If your community requires approval before a new Animal moves in, submit the Declaration before the Animal arrives. A tag or a verification result is not an approval; your property manager decides.

5.7 Visiting animals. Visiting or guest animals follow your community’s rules. Where the community requires it, register them before the visit.

5.8 False Declarations. Knowingly false Declarations can breach your lease or community rules. Some laws, including Florida Statutes §§ 413.08 and 817.265, make it an offense to knowingly misrepresent a service animal or an emotional support animal. We may share a Declaration and its history with your Partner Community, and with authorities when required by law.

5.9 Reports about other Households. To report a concern about an Animal in your community, use the Community Channel (Section 11.5).

6. The three levels of animal information

6.1 Every item is labeled. Each piece of information in an animal profile carries one of three labels, shown in the app, the dashboard and on any record we generate. The label tells you who stands behind the information and how far anyone may rely on it.

6.2 Self-Reported Information. You are solely responsible for it. Communities and other Members should treat it as your statement. You can edit it at any time, and edits are logged.

6.3 PawFred-Verified Information. Verification is a point-in-time review. Each verified item shows the date it was verified and, where relevant, the date it expires (for example, the next vaccination due date). When a source expires, the item returns to Self-Reported or is marked expired until it is re-verified. If you change a verified item, it loses its verified status until we review it again. Verification for each Animal runs during its Verification Period (Section 7.7).

6.4 PawFred-Issued Items. We may correct, update, suspend or revoke a PawFred-Issued Item if the underlying information changes, turns out to be false, or expires. PawFred-Issued Items remain our property and are licensed to you for personal use. Do not alter them or present an expired or revoked item as current. Authorized Digital Documents are also subject to the issuing authority’s rules (Section 9.3).

6.5 Reliance. Partner Communities may rely on PawFred-Verified Information and PawFred-Issued Items to administer their policies, under their agreement with us. Third parties, such as a dog park, groomer or another landlord, may view them only if you share them, and they decide for themselves whether to rely on them.

6.6 Information from third parties. Some information in PawFred comes from third parties, such as veterinary clinics, licensing authorities, insurers, your Partner Community, Community Partners and other Members. We do not create or control Third-Party Information, and we do not represent that it is accurate, complete or current, even when we display it or use it in verification (Section 15.2).

7. How animal verification works

7.1 Two separate lanes. Pet and other-animal records go through the standard verification lane below. Assistance Animal Requests go through a separate, restricted lane described in Section 8.

7.2 Standard verification steps.

1. You submit your Declaration and the documents your community requires, such as a rabies certificate, county license or proof of insurance.
2. We check the basics. Our systems check that documents are legible, complete and current, and that names, dates and animal details match across documents and your Declaration. We may use AI tools to read documents and extract data. These tools do not make final decisions.
3. We confirm with the source when needed. With your authorization, we may contact the issuing veterinary clinic, licensing authority or insurer to confirm a document.
4. We record an outcome. Each item is marked Verified, More information needed (we tell you what is missing) or Referred to your property manager (they review it and decide). PawFred never approves or rejects an animal. Your property manager makes the final decision under the community’s policy.
5. We re-verify. We remind you before documents expire and ask for updated documents at renewal or when your community’s policy requires it.

7.3 Authorization. By submitting documents, you authorize PawFred to review them, contact their issuers to confirm them, and share the verification outcome with your Partner Community.

7.4 Mistakes and reviews. If you think a verification result is wrong, ask for a review in the app or at hello@pawfred.com. A person will respond within 7 days.

7.5 Altered or false documents. If a document appears altered or fabricated, we will mark it as not verified, tell you, and notify your Partner Community. We may suspend accounts that submit forged documents and may report forgery where the law requires or permits.

7.6 Limits of verification. Verification reduces errors but cannot detect every forged or inaccurate document. It does not assess an animal’s health, temperament or behavior, and it is not a guarantee that any animal is safe.

7.7 Twelve-month Verification Period. For each Animal, we run verification for a full 12 months starting on the day we receive its documents. During the Verification Period we review the documents, ask for anything missing, track expiry dates and review updated documents you send. The Verification Period runs in full whatever the outcome. Fees are not refunded if verification is unsuccessful, if an item cannot be verified, or if your property manager declines the Animal (Section 13.6). After the Verification Period ends, continued verification requires an active PawFred Animal Community Registration or a new Verification Period.

8. Assistance animals

8.1 Our commitments. Assistance Animals are not pets. PawFred administers Assistance Animal Requests consistent with the federal Fair Housing Act, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act where it applies, HUD guidance (including FHEO-2020-01) and state law, such as Florida Statutes §§ 413.08 and 760.27. In particular:

• No fees. Assistance Animal Declarations are processed and verified for free. You will never pay PawFred, or be charged through PawFred, to request or keep an accommodation, and an Assistance Animal never counts as a Pet for pricing or pet limits. Pet rent, pet deposits and pet fees do not apply to Assistance Animals. You may choose to take a PawFred Animal Community Registration for its benefits; joining never affects verification or your property manager’s decision. If an Animal you registered and paid for as a Pet is approved as an Assistance Animal, we stop charging for that Animal and refund the PawFred registration fees paid for it from the date of your request.
• PawFred is optional. You may make a request in any form, including directly to your community. Using PawFred is never a condition of receiving an accommodation.
• No automated denials. Every Assistance Animal Request is reviewed by a person. No algorithm or AI tool approves or denies a request.
• Your property manager decides. Your property manager makes the final accommodation decision. PawFred organizes the request, checks the information you provide, and may prepare a recommendation for your property manager.
• No diagnosis required. We never ask for your diagnosis, medical records or details about your disability. If you send them, we may redact them.

8.2 Service animals. If the disability and the task the animal performs are obvious, no documentation is needed. If not, your community may ask only whether the animal is required because of a disability and what work or task it has been trained to perform. In hotels and other public accommodations, guests with service animals are never required to register, upload documents or use PawFred. They may choose to.

8.3 Support animals (ESAs). In housing, if your disability is not obvious, your community may ask for reliable information showing that you have a disability and a disability-related need for the animal. In Florida, that information must meet § 760.27. Documentation bought online with no real provider relationship may not meet the legal standard.

8.4 Requests and timing. We acknowledge each request within 2 business days. If information is missing, we tell you exactly what is missing and how to provide it. Your property manager may discuss alternatives with you. Any final denial must come from your property manager in writing and must state the reason.

8.5 Rules that still apply. Assistance Animals must follow general rules that apply to all residents, such as laws on rabies vaccination and licensing, leash and waste rules, and rules on direct threats or significant damage. Your property manager decides these issues case by case, based on the animal’s actual conduct.

8.6 Privacy. Assistance Animal files are kept in a restricted area that general staff cannot open. Your tag profile, The Mural and other Members never show that an animal is an Assistance Animal unless you choose to show it. See our Privacy Policy.

8.7 Your rights. Nothing in these Terms limits your right to file a complaint with HUD, the Florida Commission on Human Relations, the U.S. Department of Justice or any other agency, or to seek any remedy available under fair housing or disability law.

9. Original documents and PawFred digital documents

9.1 Two kinds of PawFred digital documents. PawFred issues two kinds of digital documents. Each one is labeled with its kind, and they have very different legal effect.

If a document does not clearly say it is an Authorized Digital Document, treat it as a Verified Digital Copy.

Property registrations. Your Partner Community may authorize PawFred, in its agreement with us, to issue its animal registration for your residence (for example the property’s animal registration or approval record) as an Authorized Digital Document on its behalf. That document records the decision your property manager made. PawFred issues it but does not make the decision (Section 4.3). It is valid only for that property, for the residence and period stated on it, and it ends if your residence or the property’s agreement with us ends, or if the property revokes it. Where the property authorizes it, the document may show the property’s name and logo. That use is made under the property’s authorization and does not mean the property endorses anything else in PawFred.

9.2 Verified Digital Copies do not replace originals. Verified Digital Copies, PawFred-Verified Information and other PawFred-Issued Items summarize or reflect original documents. They are not substitutes for them. Keep your originals, including:

• rabies and other vaccination certificates issued by your veterinarian;
• county or city animal licenses and tags;
• microchip registration records;
• insurance policies;
• permits for regulated species; and
• any letter or documentation supporting an Assistance Animal Request.

A Verified Digital Copy, PawFred ID, NFC tag, verification summary or Animal Clearance Certificate is not a government license, a rabies tag, a veterinary record or proof of legal compliance. Where the law requires your animal to wear a county license tag or rabies tag, a PawFred tag does not satisfy that requirement unless an Authorized Digital Document expressly says it does.

9.3 Limits of Authorized Digital Documents. An Authorized Digital Document is valid only to the extent the issuing authority’s agreement with PawFred and applicable law provide, and only for the scope, jurisdiction and period stated on it. Its validity comes from the issuing authority, not from PawFred, and the issuing authority’s rules govern it. It stops being valid if it expires, if the issuing authority revokes or suspends it, or if our agreement with that authority ends; the app shows its current status. Authorities and others outside its stated scope, for example in another county or state, may not recognize it. Unless the document says otherwise, keep the original as well.

9.4 When authorities ask. Animal control, law enforcement, veterinarians, airlines, other landlords and other third parties may require the original, except where an Authorized Digital Document is valid for that purpose. Provide the original when asked. No one is required to accept a Verified Digital Copy.

9.5 Copies we hold. We keep copies of documents you upload to run the Services and as described in our Privacy Policy. Our copies are not a backup service, and we may delete them under our retention schedule.

10. SOS and emergency alerts

10.1 SOS is a communication tool, not an emergency service. SOS helps you reach the people around you faster. It does not replace 911, police, fire, animal control, animal services, poison control or an emergency veterinarian. PawFred does not dispatch responders, and SOS is not monitored around the clock.

10.2 In an emergency, call official channels first.

• A person is hurt or in danger: call 911.
• A dangerous, injured or loose aggressive animal: call 911 or your local animal services.
• A possible poisoning: call your veterinarian or the ASPCA Animal Poison Control Center at (888) 426-4435 (a fee may apply).
• An animal medical emergency: go to the nearest emergency veterinary hospital.

Then use SOS to alert your neighbors and contacts.

10.3 Types of alerts.

An alert reaches a government agency only if the app clearly says so before you send it.

10.4 No guarantee of delivery or response. Alerts depend on networks, devices and notification settings outside our control. We do not guarantee that an alert will be delivered, read or acted on, or that anyone will respond within any time.

10.5 Location. When you send an SOS, you can choose to share your location with its recipients. When someone scans a lost animal’s tag, they can choose to share their location with the animal’s Household. See our Privacy Policy.

10.6 Use alerts responsibly. Send alerts only for real, current situations, and describe them accurately. Do not identify or accuse a person, a Household or a unit in an alert. Describe the animal and the location instead. Never put yourself in danger to approach an animal. Misusing SOS, or sending false or harassing alerts, may lead to suspension or removal and, in serious cases, legal action.

10.7 Our part. We take every alert seriously. We may edit, limit or remove alerts that break these Terms, and we may contact authorities if an alert suggests an immediate threat to someone’s safety.

11. Community features and conduct

11.1 The Mural. The Mural (Community Asks) lets verified Members of the same community post short requests and offers, such as finding a cat sitter or organizing a search for a lost pet. Posts are visible only to verified Members of that community and, where enabled, its Community Administrators.

11.2 Be a good neighbor. When using any part of the Services, you agree not to:

• harass, threaten, shame or discriminate against anyone, including on the basis of disability, race, religion, national origin, sex, familial status or any other protected trait;
• speculate about or reveal anyone’s disability, health or the status of their Assistance Animal;
• post someone else’s personal information, unit number or photos without their permission, or post photos of children;
• post false, misleading or defamatory content, spam or ads (offers belong in Community Partners);
• sell or rehome animals, or arrange animal breeding, through community features;
• misuse tags, scrape data, interfere with the Services or try to access accounts or data you are not authorized to see;
• disable, circumvent or otherwise undermine any security or authentication measure in the Services;
• probe, scan or test the vulnerability of the Services or any connected system, including by stress testing or penetration testing;
• impersonate anyone, or misrepresent your affiliation with PawFred, a Partner Community or an issuing authority;
• use bots, spiders, crawlers or other automated means to extract data from the Services, or use the Services in a way that could damage, overburden or impair them or interfere with anyone else’s use;
• remove, obscure or alter any proprietary rights notice, label, status indicator or watermark on the Services or on a PawFred-Issued Item;
• rent, lease, time-share or make the Services available to a third party in a service bureau arrangement; or
• use the Services, or any data or output from them, to create, train, test or improve any machine learning model or artificial intelligence system, including any architecture, model or weights.

11.3 Arrangements between Members. If you arrange help with another Member, such as pet sitting, that arrangement is between you and them. PawFred does not screen Members for those arrangements and is not responsible for them.

11.4 Moderation. You can report any post. We may remove content, limit features or suspend accounts that break these Terms. Our first line of moderation is report-based, so we do not review every post before it appears.

11.5 Community Channel. Any resident or property staff member can report animal issues in the community through the Community Channel, such as waste, noise, off-leash animals, aggressive behavior, damage or an Animal that may not be registered. Reports are private: they go only to your property manager and PawFred and are never posted publicly. Describe what the Animal did, with the date, time and place, and a photo if it is safe to take one. Do not include anyone’s health or disability information, and never report someone based on a guess about disability. Reports are judged on an Animal’s conduct, not its status. PawFred passes reports to your property manager, who decides what to do; PawFred does not investigate Households, enter units or enforce rules. In an emergency, call 911 or animal services first (Section 10). Knowingly false or harassing reports break these Terms.

12. Community Partners, Experiences and discounts

12.1 How offers reach PawFred. We feature experiences, products, services and discounts that we become aware of. They can come from three places: a business that applies to be a Community Partner, a Member who recommends a local favorite, or our own team.

12.2 Our standard: would we use it ourselves? We aim to feature only what we would choose for ourselves and our own pets. That describes how we select, and is not a promise, guarantee or endorsement: we do not inspect, test, license or supervise Community Partners, and featuring one is not a representation about its quality, safety or results (Sections 12.4 and 15.3). Wherever an idea comes from, we reserve the right, in our sole discretion, to decline it, feature it, limit it or remove it at any time. Applying, paying or being recommended does not guarantee a place on PawFred.

12.3 When we are paid. Some Community Partners pay for a featured placement or sponsorship, or share revenue with us when you redeem an offer. Paid placements are labeled “Featured” or “Sponsored” in the app. Payment never buys a place for something that does not meet our standard in 12.2.

12.4 Partners are independent. Community Partners are independent businesses, not PawFred employees or agents. When you buy from, book with or redeem an offer from a Community Partner, your contract is with that partner, and their terms, prices, cancellation rules and refund policies apply. Featuring a partner is not a guarantee of the quality, safety or result of what they provide. Where a partner takes custody of your animal, such as boarding or grooming, we ask them to carry appropriate insurance, but we do not monitor their coverage.

12.5 Offer terms. Offers are subject to availability, may be limited by community, time or quantity, and may change or end without notice. Unless an offer says otherwise, offers and rewards (including Pawsport stickers and Golden Vouchers) have no cash value, cannot be transferred or sold, and cannot be combined with other offers. Void where prohibited.

12.6 Your information and partners. We do not sell personal information, and we do not share it for targeted or cross-context behavioral advertising, as our Privacy Policy explains. When you redeem an offer, we share only what is needed to honor it, such as a redemption code or your first name. Anything more requires your permission. See our Privacy Policy.

12.7 Reviews and recommendations. Reviews and recommendations must reflect your honest experience. If you received anything of value for a review, say so in the review. Tell us at partner@pawfred.com if a partner falls short; we may suspend or remove partners who do not meet our standard.

12.8 Perks and discounts vary by location. Offers, perks and discounts depend on the location of the Household that registered and on our arrangements with local Community Partners. They vary from place to place, may not exist outside the area of your original Household, and may change or end at any time, including when you move or when a partner stops participating. We do not promise that any particular offer, number of offers or level of savings will be available to you, and the PawFred registration fee does not depend on them. To the fullest extent the law allows, PawFred is not liable for the unavailability, change or end of any offer, or for any product, service or experience a Community Partner provides (Section 15.3).

13. Fees and payments

13.1 Prices. These are PawFred’s prices. If the price shown in the registration flow before you pay is different, that price controls.

13.2 What the PawFred Animal Community Registration includes. The PawFred NFC tag, the PawFred app, the animal emergency tool, SOS and community alerts, verification of each Pet during its Verification Period (Section 7.7), and access to perks and discounts, which vary by location (Section 12.8).

13.3 Property charges are separate. Pet rent, pet deposits, pet fees and other charges under your lease are set and collected by your Partner Community, not by PawFred. The registration flow may show them for your information. Questions or disputes about them go to your Partner Community. Hotels and other Partner Communities may charge their own fees.

13.4 Payment through Stripe. We charge the PawFred registration fee through our payment processor, Stripe, Inc. By subscribing, you authorize PawFred and Stripe to charge your payment method for the PawFred registration fee and applicable taxes when you subscribe and on each renewal date until you cancel. Stripe processes your payment details under its own terms and privacy policy; PawFred does not store full card numbers. Keep your payment method current. If a payment fails, we may retry it, tell you, and suspend paid features until it is paid. If your Partner Community bills you instead, for example through your rent ledger, its billing terms apply. If we have to recover past-due amounts, you reimburse our reasonable collection costs, including reasonable legal fees, to the extent the law allows.

13.5 Automatic renewal and cancellation.

• Before you subscribe, we show the price, the billing frequency, that your PawFred Animal Community Registration renews automatically and the PawFred registration fee is charged again on each renewal date until you cancel, and how to cancel, and we ask for your express consent.
• After you subscribe, we email you a confirmation with these terms and how to cancel.
• Your PawFred Animal Community Registration renews automatically at the end of each monthly or annual term, at the PawFred registration fee then in effect, until you cancel.
• For annual PawFred Animal Community Registrations, we send a reminder between 7 and 30 days before each renewal, and in any case at least once a year, with the price, the billing frequency and how to cancel.
• If we offer a free or discounted trial, we tell you before it starts, when it ends and what you will be charged afterwards, and we ask for your consent before the first full charge.
• You can cancel at any time online in the app’s account settings, without calling or contacting anyone, or by emailing finance@pawfred.com. Cancellation stops future renewals and takes effect at the end of your current paid term. You keep access until then.
• We keep records of your consent and of your cancellation as the law requires.

13.6 No refunds. Except as stated in Section 13.7 or required by law, all fees are final and non-refundable, including for partial terms. In particular, we do not refund fees:

1. if verification is unsuccessful or any item cannot be verified, because each verification runs for its full 12-month Verification Period from the day we receive the documents (Section 7.7);
2. if your property manager declines an Animal or a Declaration;
3. if you move out, your lease or stay ends, or you otherwise stop living in that community; or
4. if you cancel before the end of a term.

In cases 2 and 3, features not tied to that community, such as SOS and community alerts, the animal emergency tool and your tag’s lost-and-found profile, keep working for the rest of your paid term.

13.7 When we refund or credit. We will refund or credit you if we charged you in error or twice, if we remove a paid feature you already paid for (Section 4.5), if an Animal you paid for as a Pet is approved as an Assistance Animal (Section 8.1), or where the law requires it. Refunds go to the original payment method.

13.8 Billing questions and chargebacks. Contact us at finance@pawfred.com before disputing a charge with your bank. We respond within 5 business days. If you dispute a charge these Terms allow, we may give Stripe and your card issuer records of your consent and your use of the Services, and we may suspend paid features while the dispute is open. This does not limit your rights under your card agreement or the law.

13.9 Price changes. We will give you at least 30 days’ notice of a price increase or other material change to your PawFred Animal Community Registration, with instructions on how to cancel. The change applies from your next renewal. If you do not cancel before then, the new price applies.

13.10 Taxes. Prices do not include taxes unless stated. We collect taxes where the law requires.

14. Your content and our intellectual property

14.1 Your content. You keep ownership of the photos, posts, documents and other content you submit. You give PawFred a non-exclusive, worldwide, royalty-free license to host, copy, process, display and share that content only as needed to provide and improve the Services, as described in our Privacy Policy. This license ends when you delete the content, except for copies we must keep under our retention schedule or the law.

14.2 Community spotlights. We will not use your animal’s name or photo in our marketing without your separate permission, which you can withdraw at any time.

14.3 You have the right to share it. You confirm that you have the rights to everything you submit, and that it does not violate anyone else’s rights or the law.

14.4 Our property. The Services, the PawFred and Woof names and logos, our software, tag designs and PawFred-Issued Items belong to PawFred and its licensors. Names and logos of Partner Communities, Community Partners and issuing authorities belong to their owners and appear in the Services with their permission. We give you a limited, revocable, non-transferable license to use the Services for their intended purpose. Do not copy, reverse engineer, resell or build competing products from them.

14.5 Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

14.6 Copyright complaints. Send notices of claimed infringement under the Digital Millennium Copyright Act to our designated copyright agent: Copyright Agent, PAWFRED Inc., 2 S Biscayne Boulevard, Suite 2450, Miami, FL 33131, legal@pawfred.com.

14.7 Aggregated and de-identified data. We may create aggregated or de-identified data from information in the Services, such as registration and verification rates by city or property type. Aggregated and de-identified data does not identify you or your Animal, and PawFred owns it and may use and share it for research, reporting, benchmarking, security and product development, including after these Terms end. We do not attempt to re-identify it and we require recipients not to. We do not use assistance animal information for any of this. Where we hold information for a Partner Community as its service provider, we create and use aggregated or de-identified data only as that community’s agreement with us allows. Our Privacy Policy governs how we use personal information, including for artificial intelligence.

15. Disclaimers, limitation of liability and indemnity

15.1 Services provided as is. We work hard to keep the Services accurate, available and secure. But the Services, and everything in them, are provided “as is” and “as available,” without warranties of any kind, except as expressly stated in these Terms. To the fullest extent the law allows, PawFred disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, or that alerts will be delivered. We do not warrant against the loss, corruption or unavailability of content you upload; our copies are not a backup service (Section 9.5), so keep your own copies.

15.2 No representation about information. Information in the Services comes from many sources: you and other Members, source documents, PawFred’s own review, and third parties such as veterinary clinics, licensing authorities, insurers, Partner Communities and Community Partners. PawFred makes no representation or warranty that any information in the Services is accurate, complete, authentic, reliable or current. This includes Self-Reported Information, PawFred-Verified Information, PawFred-Issued Items, Third-Party Information, policy summaries, alerts, reports, offers and partner listings. Verification is a point-in-time review with the limits described in Sections 6 and 7. Anyone who relies on information in the Services does so at their own risk and should check original documents and official sources where it matters. Nothing in the Services is legal, medical or veterinary advice.

15.3 Third parties and safety. We are not responsible for Partner Communities, Community Partners, other Members, payment processors, mobile networks or other third parties, or for any Animal. We do not warrant that any Animal, Member or Community Partner is safe, or that any offer will be available (Section 12.8).

15.4 Limitation of liability. To the fullest extent the law allows:

1. PawFred is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue or data.
2. PawFred is not liable for the acts or omissions of Members, Partner Communities, Community Partners, other third parties or Animals, for decisions your property manager or Partner Community makes, or for errors in information that came from you or a third party.
3. PawFred’s total liability for all claims relating to the Services is limited to the greater of USD 100 or the amounts you paid PawFred in the 12 months before the claim arose.

These limits apply to every theory of liability, including contract, tort and statute, even if PawFred was told the damage was possible, and even if a remedy in these Terms fails of its essential purpose. They do not apply to liability that cannot be limited by law, including for gross negligence, willful misconduct, fraud, or death or personal injury caused by our negligence. Some states do not allow certain exclusions or limits; where they apply, these limits apply to the fullest extent permitted.

15.5 Indemnity. You agree to indemnify, defend and hold harmless PawFred and its officers, directors, employees and agents from and against any claim, loss, liability, damage, cost and expense, including reasonable legal fees, arising from content you submit, a Declaration you knowingly made false, your violation of these Terms or the law, or your infringement or violation of anyone else’s rights. We will tell you promptly about any claim, and we may assume the exclusive defense and control of it at our own cost, in which case you will cooperate with us. You may not settle any claim in a way that imposes an obligation on PawFred without our written consent. This does not apply to the extent the loss was caused by PawFred.

16. Suspension, termination, disputes and general terms

16.1 Ending your account. You can close your account at any time in the app. We may suspend or close an account that breaks these Terms, creates risk for others, or is no longer linked to an active Partner Community. Except in urgent cases, we will tell you why and give you a chance to respond. Closing your account does not cancel amounts already due and does not entitle you to a refund (Section 13.6). Sections 5.8, 6, 9, 11.2, 13, 14, 15 and 16 survive termination.

16.2 Talk to us first. Most concerns can be solved quickly. Before starting a formal dispute, email hello@pawfred.com with your name, the issue and what you want. We will try to resolve it within 60 days.

16.3 Arbitration. If we cannot resolve it, you and PawFred agree to resolve disputes about the Services through final, binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Miami-Dade County, Florida, or by video, or in your county of residence if you prefer. PawFred will pay filing and arbitrator fees beyond what you would pay to file in court. The arbitration is confidential. You and PawFred give up the right to a jury trial for any claim sent to arbitration. The arbitrator decides any question about the scope, interpretation, applicability or enforceability of this arbitration agreement, except that a court decides whether Section 16.5 can be enforced.

16.4 Exceptions. Either side may bring an individual claim in small claims court, or ask a court to stop misuse of intellectual property. Nothing in these Terms prevents you from filing a complaint with HUD, the Florida Commission on Human Relations, the U.S. Department of Justice, a state attorney general or any other agency. This Section covers disputes with PawFred only, not disputes between you and your Partner Community.

16.5 Individual claims only. Claims may be brought only individually, not as a plaintiff or class member in a class, collective or representative proceeding, to the extent the law allows. If this sentence cannot be enforced for a claim, that claim will be decided in court, not arbitration.

16.6 Opt out. You may opt out of arbitration by emailing hello@pawfred.com within 30 days of first accepting these Terms, with your name and the words “arbitration opt-out.” Opting out does not affect the rest of these Terms.

16.7 Governing law and courts. Florida law governs these Terms, along with the Federal Arbitration Act. Any dispute not sent to arbitration will be decided in the state or federal courts located in Miami-Dade County, Florida.

16.8 General. These Terms and the Privacy Policy are the entire agreement between you and PawFred about the Services. If any part is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer these Terms; we may transfer them in a merger, acquisition or sale of assets. We are not responsible for delays caused by events beyond our reasonable control. We may send you notices in the app, by email or through your Partner Community.

16.9 Independent relationship. You and PawFred are independent of each other. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and PawFred, and neither of us may bind the other. Where PawFred acts for a Partner Community or an issuing authority, it does so under its agreement with that party (Sections 4.3 and 9.1), not as your agent.

16.10 Monitoring, records and legal process. We keep records of your use of the Services, including logins, Declaration submissions, edits to animal records, verification steps, access to documents and alerts you send, so that we can run, secure and audit the Services. Nothing in these Terms limits our ability to comply with applicable law or with a valid government, court or law enforcement request, or to preserve records for an investigation, dispute or legal hold. Our Privacy Policy explains what we collect and how long we keep it.

16.11 Injunctive relief. Misusing PawFred tags, altering or forging a PawFred-Issued Item, or breaching Section 11.2 or Section 14 may cause PawFred harm that money cannot adequately repair. In those cases PawFred may seek an injunction or other equitable relief from a court of competent jurisdiction, in addition to any other remedy, without having to post a bond.

16.12 Export controls and where you use the Services. You confirm that you are not located in a country subject to a U.S. government embargo and are not listed on any U.S. government list of prohibited or restricted parties, and you agree to follow applicable sanctions and export control laws. The Services are intended for use in the United States, and you may not use them from a jurisdiction that does not give effect to these Terms.

16.13 Contact. PAWFRED Inc. · 2 S Biscayne Boulevard, Suite 2450, Miami, FL 33131 · Legal: legal@pawfred.com · Support: hello@pawfred.com · Partners: partner@pawfred.com · Help center: pawfred.com/faq