These Partner Property Terms (“Terms”) govern the use of the PawFred™ system by property owners, property managers, community associations, or operators (“Partner Property”, “you”, “your”) when providing PawFred™ to residents. These Terms are binding upon acceptance of a Commitment Letter, LOI, Pilot Agreement, or Definitive Partnership Agreement.

PawFred™ is provided by PawFred Inc. (“PawFred”, “we”, “us”, “our”).

Our mission is simple: make pet-friendly living safer, easier, and more joyful for every community. As pet families ourselves, everything we build is guided by safety, transparency, and responsibility.

1. Purpose of the partnership

Partner Properties agree to implement PawFred™ as a pet amenity designed to:

• Increase building safety through community alerts and incident reporting

• Improve resident satisfaction and renewal rates

• Provide access to certified, insured local pet service providers

• Reduce administrative burden related to pets

• Offer a unified pet safety, health, and care system for residents

PawFred provides Partner Properties with:

• CRM dashboard and analytics

• Resident onboarding tools

• Verified provider marketplace

• Dedicated support

• Tag provisioning and safety infrastructure

All at no cost to the Partner Property.

2. Implementation requirements

The Partner Property agrees to:

1. Designate PawFred as a mandatory amenity for all pet-owning households.

2. Validate resident rosters, confirming which units have pets.

3. Provide communication channels for launch (email, text, portal posting, notices).

4. Distribute PawFred tags to residents (tags provided by PawFred at no cost).

5. Encourage resident adoption through shared onboarding materials.

6. Ensure staff follow internal safety workflows (e.g., responding to alerts when relevant).

3. Fees, billing & payments

PawFred is provided to Partner Properties at no cost.

3.1 Resident amenity fee

Partner Property may:

• Charge residents any amenity fee they deem appropriate for PawFred (“per door” pricing); or 

• Collect it alongside rent or association dues

Any additional amenity fee is optional and entirely controlled by the Partner Property.

3.2 PawFred subscription fee

Partner Property acknowledges that PawFred is provided to residents at no cost to the Partner Property. All subscription fees are paid directly by residents (or collected by the Partner Property alongside rent/association dues, as applicable) and passed through to PawFred.

Each enrolled pet household shall be billed a PawFred Subscription Fee, currently starting at:

• $5.83 per month for dog households (discounted annual plan), and

• $4.16 per month for cat households (discounted annual plan).

Partner Property may, at its sole discretion, set and charge an additional amenity fee to residents (“per door pricing”), collected together with rent or association dues.

The PawFred Subscription Fee covers the full PawFred system for each enrolled household, including:

• A free PawFred NFC tag per enrolled household, with one complimentary replacement per 12-month active membership.

• Access to the PawFred app, including tag activation, profile linking and real-time alerts.

• Safety Hub: community safety alerts, lost-and-found recovery, 24/7 SOS support.

• Health Hub: digital reminders, vet-visit logs and wellness tracking.

• Care Hub: access to certified, insured local providers (walkers, sitters, groomers, trainers, vets).

• Turbo Pup Deals: exclusive local discounts and curated offers.

• Ongoing AI-powered monitoring, software updates and customer support.

(d) PawFred will bill residents directly or through rent-billing (as coordinated with Partner Property). Partner Property does not owe any payment to PawFred for the Subscription Fee.

(e) Fees and service levels may be adjusted by PawFred from time to time. Any change will be provided in writing and will only apply prospectively.

3.3. Payments for products and services

• PawFred processes all marketplace service and product payments directly through Stripe.

• Partner Properties do not assume any financial liability for purchases relating to product and/or services disputes.

4. Data privacy & access

Partner Properties acknowledge that:

• Resident personal data is governed by PawFred’s Privacy Policy

• Data is made available solely for property operations, not for marketing or resale

• Access is limited to:
  
  

  • Resident name

  • Unit number

  • Pet verification status

  • Adoption/usage metrics

  • Incident alerts requiring staff attention

  • Aggregate NPS and engagement data

Partner properties agree to not receive:

• Individual resident purchase details

• Health records

• GPS data

• Private communications

• Non-relevant behavioral analytics

All access is logged and monitored under strict confidentiality.

5. Certified Providers

Partner Properties understand:

• All service providers on PawFred undergo verification, insurance checks, quality assessment, and SLA compliance

• Providers are independent contractors

• PawFred is not the employer, guarantor, or principal of any provider

• PawFred assumes no liability for their actions, but actively monitors performance

• Providers are required to carry:
  
  

  • General Liability Insurance ($1M minimum)

  • Professional Liability (where applicable)

  • Animal Bailee Coverage (min. $25,000)

6. Safety & incident reporting

Partner Properties benefit from:

• Real-time community alerts

• SOS escalation notifications

• Pet incident reporting (aggressive animals, bites, lost pets)

• Optional staff workflows for emergency follow-up

Partner Properties agree to:

• Monitor actionable alerts

• Respond to building-related incidents when appropriate

• Encourage accurate resident reporting

Misuse or false reporting may result in user suspension.

7. Liability

To the maximum extent permitted by law:

• PawFred provides the system “as is” and “as available”

• PawFred is not liable for:
  
  

  • Provider actions

  • Resident misuse

  • External emergencies

  • Lost pets outside PawFred’s scope

  • Staff or third-party failure to respond to notifications

Partner Properties remain responsible for their own regulatory, operational, and insurance requirements.

8. Term & termination

Unless otherwise stated in a definitive agreement:

• The initial term is 4 years, automatically renewing

• Either party may terminate with notice as defined

• During the Pilot Phase (typically 90 days), either party may terminate without penalty

9. Non-binding nature of preliminary agreements

Any LOI, teaser, or non-final document is non-binding, except for:

• Confidentiality

• Data protection

• Good-faith collaboration

• No-cost implementation commitments during the pilot phase

All commercial terms may evolve based on:

• Market fit

• Safety needs

• Regulatory changes

• Pricing optimization

• Scaling requirements

10. Miscellaneous

10.1. Governing law & venue

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict-of-law rules.

The Parties agree that any dispute arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and each Party irrevocably submits to such jurisdiction.

10.2. Independent contractors

PawFred and Partner Property act as independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship.

Partner Property is not authorized to bind PawFred in any manner, and PawFred is not responsible for the general business operations of Partner Property.

10.3. No property fees / no cost guarantee

PawFred is provided at no cost to the Partner Property. Any subscription fees are paid by residents directly or via rent/association billing. Under no circumstances shall Partner Property be obligated to pay subscription fees, marketplace payouts, or any other charges unless expressly agreed in writing.

10.4. Compliance with law

Each Party shall comply with applicable federal, state, and local laws, including:

• Florida consumer protection laws,

• Florida data and privacy regulations,

• local/municipal animal regulations (e.g., Miami-Dade licensing obligations), and

• applicable housing and tenant-communication requirements.

Partner Property agrees to communicate PawFred as an amenity in a manner consistent with state and municipal rental guidelines.

10.5. Data & privacy

PawFred may process data of residents as described in its Privacy Policy. PawFred does not sell resident data, and data is used solely for providing and improving the PawFred platform and associated services (including safety alerts, health reminders, AI-powered recommendations, and community wellness insights).

Partner Property shall not require PawFred to share resident personal data except as permitted by law and resident consent.

10.6. Confidentiality

The Parties agree to keep all non-public information exchanged under this Agreement confidential, including pricing, platform performance analytics, operational methodologies, and AI-driven features.

Confidentiality survives termination of the Agreement for a period of five (5) years.

10.7. Service modifications & updates

PawFred may update, enhance, or modify features, dashboards, pricing, or service offerings at any time to:

• improve safety,

• increase system performance,

• comply with local regulations,

• optimize user experience, or

• support scalability across additional buildings or regions.

Such changes will be communicated to Partner Property in advance when they materially impact resident experience or building operations.

10.8. No warranty of third-party providers

PawFred connects residents to independent, certified service providers (e.g., walkers, sitters, trainers, groomers, veterinarians). These providers are not employees or agents of PawFred.

PawFred performs quality checks and certification, but each provider remains solely responsible for their conduct, insurance, service fulfillment, and compliance with local law.

Partner Property shall not hold PawFred liable for acts or omissions of independent third-party providers.

10.9. Limitation of liability

To the maximum extent allowed by law, PawFred’s liability under this Agreement is limited to direct damages only and shall not exceed the total Subscription Fees collected by PawFred from residents at the Partner Property in the twelve (12) months preceding the event giving rise to the claim.

PawFred shall not be liable for consequential, incidental, punitive, or special damages, including lost revenue, lost rent, or lost profits.

10.10. Assignment

Partner Property may not assign or transfer this Agreement without prior written consent from PawFred. PawFred may assign this Agreement to an affiliate or successor entity in connection with expansion, financing, or corporate reorganization upon written notice.

10.11. Force majeure

Neither Party shall be liable for performance delays caused by events beyond reasonable control, including natural disasters, public emergencies, system outages, internet failures, civil unrest, or government orders.

10.12. Notices

All notices, requests, or communications shall be delivered in writing to the contact emails or addresses designated by each Party. Electronic notices to PawFred shall be sent to partner@woof.pet.

10.13. Entire agreement

This Agreement, together with any incorporated schedules, constitutes the entire understanding between the Parties and supersedes any prior oral or written discussions, proposals, term sheets, or understandings relating to the subject matter.

10.14. Amendments

Any amendment must be in writing and signed or electronically accepted by both Parties. PawFred may modify non-monetary operational terms (such as feature updates or certification rules) without formal amendment, provided such changes do not materially burden Partner Property.

10.15. Non-binding pilot terms

For pilot implementations, Partner Property acknowledges that certain terms may be provisional or illustrative and may be updated to ensure successful deployment, scalability, and user satisfaction. Only payment obligations expressly agreed to in writing shall be binding.

Last updated on november 24, 2025